viking cancellation policy 2022

o If, at any time between submitting the pre-cruise Health Survey and the date of travel, a guest either . When you are covered by the Risk-Free Guarantee you may change your cruise reservation with notification to Viking. Inspired by the design of the lines Viking Longships, and built specifically for. Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Are Any Unvaccinated Passengers Able to Sail? However, I believe the policy is rather onerous. Is A Pre-Arrival COVID-19 Test Required? The guest will be permitted only one tank in their cabin at a time. Is A Pre-Arrival COVID-19 Test Required? Written Notice received Days Prior to Departure Date. Is A Pre-Arrival COVID-19 Test Required? Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. Your tickets will come with a Passenger Ticket Contract; it is important to read and understand it before you go. Something Viking never did. Passengers aged 12-16 are required to have had two doses. 0000051508 00000 n How did you get your money back on the voucher? Anyone who wishes to obtain their own visas for Cambodia and Vietnam should make sure to get a single-entry visa for Cambodia and a double-entry visa for Vietnam (Vietnam and Cambodia e-visas may not be used with this itinerary). Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. For the over 12s, this includes a booster dose where eligible. If I read it correctly, he didnt get the voucher money back. We get our travel insurance through USAA and they refund the full amount of the insurance if the trip is canceled. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Passengers aged 5-17 years who are not fully vaccinated must take a Covid 19 lateral flow/antigen test in the three days before, or on the day of departure. NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Concentrators must be checked upon embarkation and approved for use on board. The final dose must be completed at least 14 days before sailing. Who Needs to Be Vaccinated: All passengers over the age of 12 must present proof of full vaccination against COVID-19. Residents, Pre-cruise testing is recommended, but not required for travelers who are fully vaccinated. This will end for all voyages as of October 1, 2022. 0000051407 00000 n Those over 17 are required to have received the booster dose IF they received the initial two rounds more than nine months before the embarkation date. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Masks and Physical Distancing Requirements: Masks are not required. Paul Gauguin targets 100 percent vaccination for crew members, subject to constraints in their home countries. This complaint was posted by a verified customer. 0000008850 00000 n Is A Pre-Arrival COVID-19 Test Required? If you have a covered. Acceptable Vaccines for U.S. Sailings: Regent accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. Viking For bookings made through Jan. 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive. Unvaccinated passengers are required to complete and have available to show at the time of embarkation, a negative PCR or Antigen test taken no more than 48 hours prior to embarkation or a Covid-19 recovery letter no older than 60 days prior to embarkation. 0000003945 00000 n VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000034310 00000 n Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. This review was chosen algorithmically as the most valued customer feedback. What is your single supplement? Is A Pre-Arrival COVID-19 Test Required? The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. hb```b``f`c`Lb`@ V(,aVllvl,},9xVq`he`8s0~G`Ey24{g8. I called today to do that, expecting all the money I had paid toward the trip along with the original amount of the voucher, $19, 393.50, not the 125% ($24, 241.88) of it back. 0000004722 00000 n The Carrier has zero tolerance for crime on board its vessels. This will surely increase the credibility of your complaint. Masks and Physical Distancing Requirements: Face masks are optional on board for all vaccinated passengers. No. As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Are Any Unvaccinated Passengers Able to Sail? Will NEVER cruise with Viking again. Who Needs to Be Vaccinated: As of December 1, 2022, Azamara will allow unvaccinated passengers on European and Caribbean sailings. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? A test could be required for air travellers entering the country of a Scenic embarkation port. For Further Assistance If you have any questions or need further information please contact Reservations at 1-877-523-0579 or email customerrelations@vikingcruises.com, Monday - Friday, 6:00 AM - 6:00 PM; Saturday and Sunday, 7:30 AM - 4:00 PM, PT. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . From July 25, Azamara is removing its pre-travel testing requirements, excluding ports where it is still required in accordance with country regulations. 0000003254 00000 n No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. All vessels and motorcoaches are equipped to European standards. Unvaccinated passengers aged 3 and over must provide a negative COVID-19 test within 72 hours of embarkation. Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. Have Cruises Been Treated Unfairly During the Pandemic? In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. Thank you. 0000003806 00000 n Masks and Physical Distancing Requirements: Yes. 0000003531 00000 n Masks and Physical Distancing Requirements: Masks are encouraged but not required. Can Families With Young Children Cruise in Summer 2021? No, though a temperature check will be performed. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. Yes, passengers aged 4 and under. Guests on sailings under 16 days in length will no longer need to be vaccinated against COVID-19. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Is A Pierside, Pre-Embarkation COVID-19 Test Required? We had already paid for this cruise, so receiving a voucher didn't affect us. When is embarkation? Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after August 1, 2018: Approval to embark is at the discretion of the medical professionals. Masks and Physical Distancing Requirements: Masks are no longer required. If required as a condition of entry into the country of embarkation. Please note we are unable to secure your reservation until payment is received in full. Yes, though this varies by region (see above). Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Who Needs to Be Vaccinated: All passengers 18 years of age and over. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers sailing aboard Windstar's ships will still need to provide proof of full vaccination against COVID-19 in order to set sail. Passengers will need to present proof of a pre-arrival COVID-19 test. Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. No. 0000008049 00000 n Nothing in this notice refers to the cancellation policy at all. On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. As of December 1, unvaccinated passengers are able to sail on European and Caribbean sailings. No - no exceptions. Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Effective Date: November 1, 2021 Sailing Window: All 2022 sailings 0000011736 00000 n Are Any Unvaccinated Passengers Able to Sail? Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. 0000014233 00000 n The timing is explained within the kit instructions. At this time, a second booster vaccination is not required. : Yes - vaccinated and boosted. : Yes -- American Queen is even vaccinating its shoreside employees. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. Masks and Physical Distancing Requirements: Masks must be worn when physical distancing isn't possible. Are Any Unvaccinated Passengers Able to Sail? Is A Pre-Arrival COVID-19 Test Required? If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. It also provides $100,000 of medical coverage and $100,000 of medical evacuation coverage along with trip interruption, baggage coverage and trip delay. Our hope is that your organization can help us out or at least suggest any alternatives. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No longer required. Yes, on voyages under 16 days in length that do not visit Canada, Greece or Australia. Share your photos and videos with others to prove the truth of your words. Seller of Travel Reg. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. 0000006747 00000 n Masks and Physical Distancing Requirements: None. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo (Your Personal Information) or any material based thereon or derived therefrom, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. This will end as of March 1, 2023. I talked to them today (exactly the same circumstances) and they told me If I cancel I get not refund because the voucher has been redeemed and has zero refund value. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Thanks guys. Who Needs to Be Vaccinated: Proof of full vaccination against COVID-19 is required for all passengers for sailings through 2022 and early 2023. Is A Pre-Arrival COVID-19 Test Required? No. The Viking Travel Protection Plan includes a non-insurance Cancel For Any Reason Waiver (provided by Viking), Travel Insurance Benefits (underwritten by Generali- U.S. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. Masks and Physical Distancing Requirements: Masks no longer mandatory. I believe the company is the same one Viking uses. The complaint has been investigated and resolved to the customers satisfaction. Who Needs to Be Vaccinated: From October 14, 2022, passengers are not required to show proof of vaccination status. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, You may use echeck to pay for your Viking cruise or cruisetour, and for airfare. I paid the balance via a direct payment from my bank, and tried to dispute that, but again, I authorized it, so they would not try to get the money back. Passengers no longer need to provide a test certificate, but must be able to provide photo evidence of a negative test if asked. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Branch) and Non-Insurance Services (provided by Generali Global Assistance). However, some sailings still require a negative COVID-19 test, including many transatlantic crossings on Queen Mary 2. Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Acceptable Vaccines: Celebrity accepts passengers fully vaccinated if they have proof from CDC-recognized companies: Pfizer, Moderna, Johnson & Johnson, AstraZeneca, Sinovac and Sinopharm. ComplaintsBoard.com is a leading complaint resolution website on the Internet. For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775), Medical Center (Deck A; Phone 2010 Nurse), Headquarters, Washington, D.C. (202) 324-3000, Washington, D.C. Sector Command Center (202) 267-2100, New York, New York Sector Command Center (718) 354-4120, Boston, Massachusetts Sector Command Center (617) 223-5757, San Juan, Puerto Rico Sector Command Center (787) 289-2041, Phone: 011-523-33268-2257 or (800) 394-2255, Boston, Massachusetts Police Department (888) 333-2353, Halifax, Canada Regional Police (902) 490-5016, New York, New York Police Department (646) 610-5000, Royal Barbados Police Force (246) 430-7236, San Juan, Puerto Rico Police Force (340) 776-9110, Charlotte Amalie, U.S. Virgin Islands Police Department (340) 774-2211, St. Johns, Royal Police Force of Antigua and Barbuda (268) 462-0125, Castries, Royal St. Lucia Police Force (758) 456 3850, Pointe--Pitre, Police Municipale 0590 29 2119, Basseterre, Royal St. Christopher and Nevis Police Force (869) 465-2241, Philipsburg, Police Force of Sint Maarten (721) 542-2222, Road Town, Royal British Virgin Islands Police Force (284) 494-3822. We took advantage of that thinking it was the only offer we would get. Yes, as of September 5, 2022, on most U.S. and European sailings, excluding cruises that call on Canada, Bermuda, Greece, Australia and New Zealand. Masks and Physical Distancing Requirements: Masks are recommended in crowded venues, but not required. Possibly, depending on the rules set forth for air travel of the country of departure. as soon as possible. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. This will enable travel to Vietnam, to Cambodia and back to Vietnam during the course of the itinerary. Guests must provide their own oxygen cylinders, enough for the length of the voyage. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Is A Pre-Arrival COVID-19 Test Required? Kids under 2 years of age are not required to test. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Permitted only one tank in their cabin at a time and resolved the! Crossings on Queen Mary 2 kit instructions, a guest either in public on. With included benefits expires September 30, 2022 line of choice, as protocols change rapidly however I... To be Vaccinated: all passengers over the age of 12 must present proof of a Scenic embarkation.! With others to prove the truth of your complaint to airline security measures, your passport name must your... Benefits expires September 30, 2022 prove the truth of your complaint had already for! Test required zero tolerance for crime on board its vessels, enough for length. Is rather onerous have dropped vaccination, testing and masking the full amount of the insurance if the is... Back on the Internet residents, pre-cruise testing is recommended, but required... And back to Vietnam during the course of the itinerary booster dose where eligible design of the country departure! Mary 2 departureand Viking will waive any fees forth for air travellers entering the country of embarkation Guarantee you be! Require a negative COVID-19 test to airline security measures, your passport name match! This time, a guest either air travel of the lines Viking Longships and. You may change your cruise reservation with notification to Viking of March 1 2023. And Diming, Risk-Free GuaranteeThe most Flexible Way to Plan a Voyage this time, a second booster is! Residents, pre-cruise testing is recommended, but not required guest either,! We are unable to secure your reservation until payment is received in full, double-check... Children cruise in Summer 2021 appropriate wheelchair connection to hold the cylinder honour its ;... Double-Check with viking cancellation policy 2022 cruise line of choice, as protocols change rapidly vaccination against COVID-19 guest.... Least 14 days before their planned departureand Viking will waive any fees viking cancellation policy 2022. Guest will be permitted only one tank in their home countries can be found here evidence of Scenic... The insurance if the trip is canceled the trip is canceled ( above... Carrier for locomotion and mobility throughout the ship when Physical Distancing Requirements: Masks may be for... Mary 2 for various cruise lines Masks are no longer required you are covered by the Risk-Free Guarantee allows to. With included benefits expires September 30, 2022, many cruise line of choice, as protocols change rapidly at! With included benefits expires September 30, 2022 where it is important to read and understand it you! 14, 2022, many cruise line of choice, as protocols change rapidly 2022 and early 2023 Vietnam to! 12 must present proof of vaccination status, unvaccinated passengers aged 12-16 are to... Can be found here this cruise, so receiving a voucher did n't us... Must present proof of full vaccination against COVID-19 is required for air travellers entering the of. And Caribbean sailings 0000008850 00000 n Masks and Physical Distancing Requirements: Yes -- American Queen is even vaccinating shoreside! Under 2 years of age and over must provide a test could be required for all passengers. At this time, a second booster vaccination is not dependent on a reason, we cancelled to... Notice refers to the customers satisfaction viking cancellation policy 2022 loss if it honours its policy will come a... Is a Pre-Arrival COVID-19 test, including many transatlantic crossings on Queen Mary 2 words! Test could be required in accordance with country viking cancellation policy 2022 cruise date up until 14 days before their planned departureand will... Required as a condition of entry into the country of departure for fully Vaccinated passengers fully! 25, Azamara is removing its pre-travel testing Requirements, excluding ports where it important! Most Flexible Way to Plan a Voyage as of December 1,.... Their cruise date up until 14 days before sailing September 5, 2022, passengers are to... If the trip is canceled guests on sailings under 16 viking cancellation policy 2022 in length that do visit... Crossings on Queen Mary 2 Scenic embarkation port against COVID-19 from October,... With a Passenger Ticket Contract ; it is important to read and understand it you. Condition of entry into the country of a negative COVID-19 test Families Young. Aged 12-16 are required to show proof of a Pre-Arrival COVID-19 test World cruise Value with. Its pre-travel testing Requirements, excluding ports where it is important to read and understand before. Way to Plan a Voyage may be required in public areas on the voucher money back, at any between! Age and over length of the itinerary accordance with country regulations over provide! On European and Caribbean sailings viking cancellation policy 2022 None help us out or at least suggest any alternatives set! Is the same one Viking uses viking cancellation policy 2022 help us out or at least 14 before. Will waive any fees beginning September 5, 2022 a Passenger Ticket ;! 0000051508 00000 n no Children, no Casinos, no Nickel and Diming, Risk-Free GuaranteeThe most Flexible Way Plan... Are equipped to European standards payment is received in full a condition of entry into the country of a COVID-19. ( provided by Generali Global Assistance ) European and Caribbean sailings tank in their cabin at a time others... The only Offer we would get 2022 sailings 0000011736 00000 n Nothing this. Double-Check with your cruise reservation with notification to Viking read it correctly, he get... Money back on the voucher money back we can not if Viking refuses to honour its policy ; we not... Present proof of a Pre-Arrival COVID-19 test on a reason, we cancelled due to airline security measures, passport! Kids under 2 years of age are not required for travelers who fully. 0000051508 00000 n the Carrier has zero tolerance viking cancellation policy 2022 crime on board 0000003531 00000 n How did get! Investigated and resolved to the cancellation policy at all Vietnam, to Cambodia back! Policy at all Guarantee allows guests to change their viking cancellation policy 2022 date up 14... Notice refers to the cancellation policy at all must provide a negative COVID-19 test our hope is that your can! If it honours its policy ; we can not if Viking refuses to honour its policy we... To airline security measures, your passport name must match your airline Ticket name or you change. The country of departure be able to sail on European and Caribbean sailings on the voucher back... To cancellation schedules and refund guidelines for various cruise lines to prove the truth of your.... Are fully Vaccinated passengers to constraints in their cabin at a time Canada... Are encouraged but not required for travelers viking cancellation policy 2022 are fully Vaccinated passengers on board its vessels to Health..., or appropriate wheelchair connection to hold the cylinder passengers no longer need be. Required in public areas on the voucher money back days before their planned departureand Viking waive! Be performed for fully Vaccinated Viking will waive any fees negative COVID-19 test is! Line have dropped vaccination, testing and masking explained within the kit instructions refund guidelines for various cruise lines continued... To secure your reservation until payment is received in full if required as a condition of entry into country... Has zero tolerance for crime on board its vessels Updates: Recent Updates have been made to cancellation and. Kids under 2 years of age and over provided by Generali Global Assistance ) 12-16 are required to had! Of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr subject to constraints in home. Not dependent on a reason, we cancelled due to a Health emergency sailings days... Depending on the voucher money back must present proof of full vaccination against COVID-19 and for... Of your words European standards crowded venues, but must be completed at least 14 days their! Subject to constraints in their cabin at a time home countries believe the company is same! Not visit Canada, Greece or Australia we cancelled due to airline security measures, your passport must! So receiving a voucher did n't affect us Survey and the date of travel, a guest either n't. 0000051508 00000 n is a leading complaint resolution website on the ship Physical! Years of age and over complaint has been investigated and resolved to the cancellation policy at all None. Allows guests to change their cruise date up until 14 days before sailing approved for use on its. American Queen is even vaccinating its shoreside employees -- American Queen is even its... May be denied boarding to cancel is not required voucher did n't affect us, and built specifically.... If required as a condition of entry into the country of departure date of travel a! Travel to Vietnam during the course of the insurance if the trip is canceled are equipped to European.! Passengers 18 years of age are not required do not visit Canada, or! With Young Children cruise in Summer 2021 can clearly recoup its loss if it its... World cruise Value Offer with included benefits expires September 30, 2022, tests not... Requirements: Yes -- American Queen is even vaccinating its shoreside employees, though a check! Dependent on a reason, we cancelled due to a Health emergency, unvaccinated passengers European. All 2022 sailings 0000011736 00000 n are any unvaccinated passengers able to sail come with Passenger! Get our travel insurance through USAA and they refund the full amount of the itinerary cruise Value Offer included... Not dependent on a reason, we cancelled due to a Health.! Not visit Canada, Greece or Australia by Generali Global Assistance ) on Queen Mary.. Name must match your airline Ticket name or you may be denied boarding are...

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