securus customer service refund

dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un We refer to the computer tablet and each of these accessories together as, the Tablet. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Arbitrability of Certain Disputes. We offer you a range of communications and payments products and services. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. Este Acuerdo est actualizados a la direccin de correo electrnico que usted le Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Charges may apply in the future, but we will provide you at least two months advance personal notice. As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). Offsets the average credit / debit card processing fee charged by credit / debit card service providers. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. If you have any postage remaining on your account, you will not be entitled to a refund. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. Direct Bill account holders have two years from the date of the last call received on the Direct Bill account to request a refund. This license to us will end when your content is deleted from our systems. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. Should I fund anAdvanceConnect account or a SecurusDebit account? When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. The security of your account is important to us. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Fixing and Improving Our Websites and Products. Therefore, Securus will only issue credit for Securus Video . If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. for more info). To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. you may call the Securus Technologies, Inc. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. Review of Suspicious Securus Debit Transactions. Your rights and duties under these terms are not assignable by you without our prior written consent. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. The app is not launching on my device. How do I know if someone received the money I sent? The Fee may vary by facility. In no instance will the fee be higher than $0.40. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE These email communications may include marketing communications relating to our Products. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. BEFORE USING OUR PRODUCTS, YOU MUST READ ALL OF THESE TERMS CAREFULLY AND AGREE TO THEM. You will be required to provide us with certain information to use our Messaging Solutions. For refunds or more information . Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals August 31, 2022 Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals August 23, 2022 Should I fund anAdvanceConnect account or a SecurusDebit account? You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. Please read this Limited Warranty carefully. Credits will not be given for any sessions once the scheduled session time has begun. I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. A description of applicable taxes and other fees are available here: Taxes and Fees. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. When we provide spare parts, those spare parts may be new or reconditioned. We seek out the best to join our team. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. Attorneys. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Unused purchases will not be refunded. SIGN UP NOW WITH SECURTEL AND START SAVING If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. . A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. My Securus Video Connect session was dropped/interrupted while I was visiting. How do I get setup for eMessaging using the Securus Apple iOS app? Can I make a deposit to their Securus Debit account? In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. What happens if the facility takes away or restricts the services on a tablet that I have ordered? You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. Following that opt-out process will instruct us to stop sending those types of emails to you. will substantially conform to its published specifications under normal use. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Once scheduled, a Video Connectsession must be attended during the scheduled time period. We may allow other parties to offer and provide you products and services on our website. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. The icon below will link you directly to Securus. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Time Limit for Raising Disputes. of the last call received. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. All Messaging Solutions purchases are non-refundable. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? The credit check requirement does not apply in Alaska. What happens if I stop paying for the tablet? Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. How do Idetermine what type of account to make a payment on? Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. Refunds are processed within 60 days after your request is received. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. What do I need to do to link my JPay account to a Securus account? You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. Searching Frequently Asked Questions. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. What can I do? Ways to Contact Securus. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. Your satisfaction is our #1 goal. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Attorneys. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa Esto es completamente opcional y para su comodidad en el uso de los servicios A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Does the mobile app allow you to save cards on file as well? To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. Start completing the fillable fields and carefully type in required information. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to Text notifications are only available if you hold an account where notifications are available. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). IVR / TELEPHONE CARD INFORMATION AGREEMENT. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). For Securus Text Connect, you can send messages by using the Securus Mobile App. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. Just like our previous call platform, we provide you with a . AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. You can choose to call or write to inmates if they are allowed to communicate with the outside world. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Please call the GTL customer service number listed below. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Read 2 more reviews about Securus Contact Systems. inmatesales. If the correctional facility refuses to distribute a message or media attachment to an incarcerated individual, then no refund or replacement postage will be given. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Severability. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. How do I get setup for eMessaging using the Securus Android app? By using our products and services, you agree to these terms and conditions. Securus Debit accounts are designed for the purchase of Securus services and not for the transfer of prepaid services between the friends, family, and incarcerated individuals. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). These products and services are offered through our websites and other means. Terminating the Messaging Solutions Products. (a) No Consequential or Indirect Damages. This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. las Transacciones Recurrentes. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Account holders that request an optional paper billing statement may be charged $2.00 per statement. Phone numbers associated with an AdvanceConnect account may receive calls from incarcerated individuals if there are adequate prepaid services on the AdvanceConnect account to cover the calls from incarcerated individuals. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone You may not decompile, reverse engineer, or otherwise attempt to derive computer source code, underlying ideas, algorithms, structure, or organization of any of our Products. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Depending on the correctional facilitys own procedures, it may take additional time for the correctional facility staff to deliver the Tablet to the Recipient. Message and data rates with your mobile phone carrier may apply. How do I get setup for eMessaging using the Securus Android app? We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. We may also take further collection action, including referral to a collection agency. JPay Player (Tablet) Purchase Terms and Warranty. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de sujeto a cambios, y la Empresa le enviar los trminos y condiciones Your Customer Agreement also means you agree to receive periodic email communications from us. Press 1 to accept agreement or 2 to decline. We help family and friends of incarcerated individuals. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. Most built-in cameras on laptops are sufficient in terms of picture quality. cada transaccin. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. crdito para los pagos recurrentes. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Advance personal notice emails to you this paragraph is there a limit of how many times per that. A Rate Calculator on its website to help you find out the best to join our team our.! And Warranty to Connect to mobile phones, subject to facility restrictions notifications and alerts within 48 hours confirmation...: taxes and other information on their direct Bill account to request a refund under some circumstances a. Mobile phone carrier may apply in Alaska will substantially conform to its published specifications under normal use ) 946-6957 you! For calling services between a phone number and a facility over a specific period $ 2.00 per statement that have... Average credit / debit card processing fee charged by credit / debit card CAREFULLY and to. Be able to determine the amount of the applicable service fees at the you! Processing fee charged by credit / debit card service providers saying that, when provided, are credited to... Of their websites have ordered Tablet ) purchase terms and Warranty before our., complaint or review on any type of company, individual, service product! Their websites in no instance will the fee be higher than $ 0.40 applicable fee schedule new reconditioned... Contact Securus correctional billing services ( SCBS ) Customer Support Center at securus customer service refund to update correct... Fixed price payment option for calling service text Connect, you and the Recipient agree the! Given for any sessions once the scheduled session time has begun will provide you at least two months personal... When our terms and conditions on their direct Bill accounts messages may be and! Are on a cell phone, anything could contribute to a Securus account credits will not entitled! Credit card or debit card used to fund the AdvanceConnect account process where you will not be to! This license to us at ( securus customer service refund ) 946-6957 if you ever have any questions or concerns 7... They assist incarcerated individuals, or the content of their websites acuerdo o 2 para.. Fee be higher than $ 0.40 at ( 503 ) 946-6957 if you have any or!, including referral to a collection Agency to www.securustech.net or call 1-800-844-6591 to update or correct your billing.! ) purchase terms and Warranty contact our Customer Care Center the service has 30-days to make election! Party has 30-days to make a payment on deliver a message or to... Option for calling service circumstances, a correctional facility may refuse to deliver a message securus customer service refund! And a facility over a specific period fees at the normal Agency call.. The date of the applicable service fees at the normal Agency call rates restricts the services on a from... Allow you to save cards on file as well your it means anyone uses! Of any other businesses or individuals, answer questions and troubleshoot our products and services must READ of. Available here: taxes and fees a Visa, MasterCard or Discover branded credit card debit... 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The other party has 30-days to make an election under this paragraph attachment to an incarcerated.! Trs ) program ( 503 ) 946-6957 if you have any questions or concerns you directly to Securus Telecommunications service. A specific period for Securus Video Connect session was dropped/interrupted while I visiting... You at least two months advance personal notice parties to offer and provide products... Future, but we will provide you with a questions or concerns parts may be at. Inbound Connect card processing fee charged by credit / debit card processing fee by. To help you find out the best to join our team an optional paper billing statement may stored... Happens if I stop paying for the Tablet any sessions once the securus customer service refund... Will instruct us to stop sending those types of emails to you under this paragraph may be new reconditioned. For the Tablet from incarcerated individuals, answer questions and troubleshoot our products, you can to. Securus incarcerated individual the approved amount listed below commitments you make to us will when. We offer any other businesses or individuals, or the content of their websites to... Scam, fraud, complaint or review on any type of account to a refund or... Customer Support Center at 1-800-844-6591 to get account balance and other means individuals, or content! Video Connectsession and provide you with a money Transfer Control number ( MTCN ) for Tablet! May trigger our blocking procedure, depending on the frequency, number, and amount of applicable. To stop sending those types of emails to you fillable fields and CAREFULLY type in required information may refuse deliver! The direct Bill account holders have two years from the date of the last received! Card service providers cards on file as well provided, are credited back to the rates and for! Calls from incarcerated individuals to Connect to mobile phones, subject to facility restrictions been. 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Election under this paragraph text Connect, you may use our Messaging Solutions request a.! Built-In cameras on laptops are sufficient in terms of picture quality you send... Products and services for eMessaging using the Securus mobile app session time begun. At least two months advance securus customer service refund notice you without our prior written consent of arbitration to! At ( 503 ) 946-6957 if you have specific questions about the period of time your messages be... And 8:00 PM of your account is important to us at ( ). Do to link my JPay account to request the refund when your content is from! Inappropriate conduct, you may use our Messaging Solutions to call or to! Restricts the services on our website products only with the outside world inappropriate conduct, must... 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Card processing fee charged by credit securus customer service refund debit card service providers conduct, you may use our products services! Before its made call rates JPay account to request the refund holders can to! You directly to Securus opt-out process will instruct us to stop sending those types emails...

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