attleborough surgeries repeat prescriptions

You can contact this general practice using the phone number 01953 453166. We will use a cookie to save your choice. View the cost of prescriptions on the NHS website. You can also find out if you are entitled to free prescriptions. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. By asking your local pharmacist to request on your behalf. In the transfer over, all repeat medication also now needs to be newly authorised. NR17 2AF Map. There is an intermittent issue and we are not able to accept new tickets at the moment. Obviously this needs to be checked out (preferably by a doctor rather than a practice nurse) Every time I visit the website the appropriate enquiry forms are 'temporarily' disabled due to illness and staff shortages. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. 56.78% were satisfied, of 213 respondents. Online services allow you to: book, check or cancel appointments with a GP, nurse or other healthcare professional. To check if you have an acute or repeat prescription, go to My record, then select Medicines. Anonymous Reply from Attleborough Surgeries Thank you for your feedback. (If you make your request by post, please enclose a stamped addressed envelope). 84.48% within a recommended level, out of 799 patients. Staff Login, GP Website Design by iatro. We do not manage this App which is a nationally developed service and we are working with the provider to understand why our patients are experiencing so many issues. You do not need to see a GP to order a repeat prescription. Attleborough Surgeries Back Prescriptions Repeat Prescriptions Order your repeat medication. Manage an account on behalf of another patient or relative. Attleborough Surgery GP has total 18669 registered patients, out of this there are 9301 female registered patients and 9368 male registered patients. Extremely poor admin. NR17 2AF Map. You can order a repeat prescription by logging into your account using the NHS app or NHS website. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Analytical cookies send information to Google Analytics. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. You'll be able to collect your medicine in person when it's ready. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. Station Road SurgeryStation Road NR17 2AS Map, Queens Square SurgeryQueens Square Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. They can also offer well-being, stopping smoking and sexual health advice. here. Attleborough Find out how to renew your repeat prescriptions. see parts of your health record, including information about medicines, vaccinations and test . Repeat medication. removal of moles and skin lesions) - provided in-house; . NR17 2AS Map, Queens Square SurgeryQueens Square By continuing to use this site you are agreeing to itsuse of cookies. This means you can order your medicine when you need it without having to see a GP until your next medicine review. This inspection was an announced focused inspection carried out on 1 November 2018 to confirm that the practice had carried out their plan to meet the legal requirements in . We are doing our best to advertise these details on social media and within the Practice and are as equally frustrated with the problems faced by our patients and the significant workload being experienced by our staff when trying to help resolve issues with an App that we have no control over. The Nominated pharmacy section with a nomination Nominate a Smart Pharmacy. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. coughs and colds) can all be treated effectively with help and advice from your pharmacist. Attleborough Surgery is a GP practice in Attleborough, Norfolk. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Accessibility Find out how to renew your repeat prescriptions. Admin enquiries. Normally I have meds delivered, which has been an excellent service. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. With the significant demand that we manage every day this does sometimes mean that we are not always able to meet a patients expectation, although our priority will always be to ensure that we are providing safe patient care. If you are on regular medication and require a prescription, you can request your medication in the following ways; Please put your name and date of birth in the subject line of the email. Make a written request using the Practice tear off prescription request slip. 72.0% vaccinated, of 3946 eligible people. Attleborough Haverscroft Industrial Estate New Road Attleborough NR17 1YE (01953 . You can add or change your nominated pharmacy in the. You'll be able to collect your medicine in person when it's ready. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. It is important for Healthwatch Norfolk to monitor how effective it is at representing everyone in the county. Attleborough Surgeries, along with the majority of primary care providers is currently faced with an unmanageable workload. The website wasnt working. I need an discussion with doctor regarding some medication, upon looking on website the system was yet turned off again. Your pharmacy of choice is referred to as your nominated pharmacy. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. View and share your medical record. Attleborough We do not have any direct access to your practice and cannot provide any clinical advice, or help with any aspect of your health or medical care. Some GP online services are only available in certain areas. Attleborough I work full time so cannot sit on the phone for an hour waiting for someone to answer. Functionality status of the Practice system for enabling the use of online Patient Record Access Services for 'online patients' to view their Detailed Coded Care Record, GP could allow patients to view detailed coded records online but has not yet enabled the functionality, Total number of 'online patients' registered to use an online Patient Record Access Service to access elements of the Detailed Coded Care Record. We've put some small files called cookies on your device to make our site work. see communications between your GP surgery and other services, such as hospitals. NR17 2AS. Or they might be able to let you know when it's ready to collect. We make it easy to register you and your family. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. This service, which is available throughPatient Accessallows you to view all the items in your repeat medication list and select the ones you wish to request. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. We would also like to use analytical cookies to understand how our site is used and improve user experience. We are sorry to read of your concerns regarding your medication and the clinical care provided by the Practice. For those going into self . We make it easy to register you and your family. Order your pet's repeat prescriptions online and we'll let you know when they're ready to collect . All rights reserved. Attleborough surgeries take not it can be done. We are aware that when newly registering with the NHS App that it requires you to enter a Practice ODS code, for the Practice this is D82034. NR17 2AF Map, Station Road SurgeryStation Road Please allow 2 working days before collecting your prescription. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. My Account. This caused a large surge in phone traffic to our Practice, with people contacting us for advice and support, which unfortunately our system was unable to cope with and our staff worked tirelessly to answer calls as quickly as they could, along with helping those patients who attended the Practice. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. NR17 2AS Map, Queens Square SurgeryQueens Square . I received a text asking me to make an appointment to, A big thank you to Attleborough Surgeries who have been so meticulous and professional throughout, Report an issue with the information on this page. I am sorry that you feel that your mental health is not being supported within an appropriate timeframe. We are a family general medicine practice. Manage an account on behalf of another patient or relative. I contacted the drs about my mental health detailing how I needed help as I was not in a good place. Your prescription will be processed and available to collect from Bushey Health Centre within 2 working days. Please do not use this message box to request other items of medication or send enquiries to the surgery. NHS Norfolk And Waveney CCG is responsible for effective clinical commissioning of Attleborough Surgery. Station Road SurgeryStation Road If Attleborough Surgery is closed it is recommended to call NHS 111which is free to call from both landlines and mobile phones or visit NHS 111 online. The Nominated pharmacy section with a nomination. Attleborough Surgeries are based at 2 sites, Station Road & Queen's Square. We do not accept telephone requests for repeat prescriptions. Reply from Attleborough Surgeries We would like to reassure our patients that we have not stopped authorising any repeat medication from Llloyds direct or any other pharmacy. It offers Electronic Prescription Service (EPS) which allows you to get your medicines with out the need of paper prescription. Close menu, If you think you have an urgent medical problem you can call 111 or visit 111 online, Unable to speak to a real person. They can send your request to a pharmacy. Before you make your choice you can read more about our cookie policy. Before you make your choice you can read more about our cookie policy. Attleborough If you would be prepared to tell us a bit more about who you are, please click We are allowed to dispense only to those patients who live more than one mile from a pharmacy. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. EPS(Electronic Prescription Service) makes it possible for your prescriptions to be sent electronically to your pharmacy of choice. View and share your medical record. Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. The majority of our work now comes through our on-line system, but when we are full, we do need to switch this off in order that we can safely manage the workload that we have already received. There's more information about prescriptions in your NHS account. For more information, see the dispensary page. NR17 2AS Map, Queens Square SurgeryQueens Square Alternatively, you can nominate a pharmacy when requesting your repeat medication. Contact the online service or app you're using, or your GP surgery, if you have any difficulties. More than half of GP practices are connected to Patient Access with more joining every day. Attleborough This website uses cookies. Notice order repeat prescriptions. After waiting on hold for over 40 minutes I gave up and visited in person only to be told (and they have a sign on reception) saying we will not take appointment bookings here. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. Please allow 2 working days before collecting your prescription. Its very very poor service. Pharmacists are experts in medicine and can advise you on over-the-counter and prescription medicines. Unfortunately we are unable to investigate the matters that you have raised without patient identifiable details. Before you make your choice you can read more about our cookie policy. You can order a repeat prescription by logging into your account using the NHS app or NHS website. 2 talking about this. Review titled Attleborough Surgery Replied on 14 October 2022 Thank you for your review. But you can ask for your medicine at your GP surgery if you do not want to do this online. NR17 2AS Map, Queens Square SurgeryQueens Square Attleborough Surgeries Self Help Coughs, backaches, flu, and other illnesses and ailments. Request repeat prescriptions online, with delivery of your prescription to your preferred pharmacy. nter a postcode to find a local pharmacy. I can't see the request new medication link, 111 outside of your GP practice's opening hours. I was hold for over 2 hours, next in line to be answered and got cut off. You might be able to get your medicine sent to you if your nominated pharmacy offers that service. You might be able to ask your pharmacy for your medicine if your GP has set up this up (repeat dispensing). Mental Health Comprehensive Care Planning, Patient Experience - Confidence and Trust in healthcare professional. Some high street pharmacies also deliver. Wymondham Medical Partnership repeat prescriptions, contact details, phone number 01953602220 and address. We will use a cookie to save your choice. As I type this I am number 15 in the call queue! When you submit a ticket to this page, it will be sent to the Patient Access Support Centre team, not to your GP practice. Do one of the following: Select New medication order from the Latest repeat medication order section of the homepage. Carpenders Park Branch or a local pharmacy, please ensure you specify the exact details in the message box provided. Practice365 Privacy Policy We would also like to use analytical cookies to understand how our site is used and improve user experience. Attleborough Toggle navigation Find-My-Doctor.co.uk. Website and Digital Marketing by White Bear. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. Your prescription will be sent by EPS [Electronic Prescription Service] to your chosen pharmacy. Electronic Prescription Service Our non dispensed patients can choose where they would like their prescription to be sent. Our priority is to deliver safe patient care while also preserving the wellbeing of our GPs and staff. By asking your local pharmacist to request on your behalf. Attleborough Surgeries provides primary medical services to approximately 18,400 patients from two sites in Attleborough, Norfolk as a member practice of the NHS South Norfolk Clinical Commissioning Group. Care Quality Commission Inspection Ratings. Before you make your choice you can read more about our cookie policy. NR17 2AF Map. NR17 2AF Map. At such times we then continue to offer telephone access but only for urgent requests. Station Road SurgeryStation Road Some high street pharmacies also deliver. We review any regular medication on a repeat prescription annually and wherever possible the doctor will do this without you having to attend the surgery. In future you may wish to consider registering for our Online Services. Select Repeat Medication from the menu, then New medication order. What has happened to this surgery? Receive your test results, get a referral or tell us you've changed your home address. Messaging. We will use a cookie to save your choice. (Note that ordering several items at once to be counted as one prescription). order repeat prescriptions. Watch our video on nominating a pharmacywhen requesting your medication. Select the pharmacy of your choice from the list provided. Let us know your preference. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Using your NHS account. Check symptoms, find possible treatments and find out when to seek help. Request repeat medication If you would like to request repeat medication, follow the steps below. Norfolk Thank you for your feedback. Alternatively, you can order your repeat prescription via: We dispense drugs directly from the surgery to approximately one third of our patients. Attleborough I cannot find a way to get an appointment. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Station Road SurgeryStation Road We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? If you need to add or change your nominated pharmacy, follow the steps below. In the past 2 weeks we have moved over to a new clinical system. 82.88% with recommended measurement, out of 2,698 patients. Then when the dispensary at Queen's Square finally sorted the new prescription it's too late for the pharmacy and I'm now having to continue, in pain without my required medication. We try to reserve our GP appointments for patients with more serious health problems. We are always happy to investigate areas of concern and work hard to put any errors right, where these have been caused by the Practice. For our Practice this is D82034 and we are advertising this as widely as we can through social media and posters in our Practice. Message your practice. The website sends you round and around in circles. How long must this keep going until someone fully investigates? Proxy. Menu 76.88% reviewed by GP, out of 160 patients diagnosed. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. In all cases please order your prescriptions at least 2 working days before they are needed. Station Road SurgeryStation Road We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. View NHS information about opening hours, contact details, directions, appointments and GP service details. Repeat medication Request repeat medication or managing existing requests Medical record View and share your medical record Messaging Send secure messages to your GP My Account Change your contact and personal details or change your password Proxy Manage an account on behalf of another patient or relative NHS self-referral Only your overall rating, comment and name (if disclosed) will be visible online. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Flu vaccinations - Aged 65 and over group. NR17 2AS Map, Queens Square SurgeryQueens Square If you have been advised by the surgery that your medication review is due, please complete a review. Attleborough Send secure messages to your GP. Attleborough Surgeries Repeat Prescription Request If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. If not, you'll need to order your medicines from your GP surgery each time. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. In all cases please order your prescriptions at least 2 working days before they are needed. Please ensure you state which chemist you would like your prescription sent as you will not be able to collect it from the surgery. Medication, follow the steps below thrush, cystitis, sports injuries viruses. Addressed envelope ) to do attleborough surgeries repeat prescriptions online 1YE ( 01953, follow the steps.... 'Re asked to nominate a high street pharmacy after 10.30am Monday to Friday it will be sent electronically to preferred! At 2 sites, Station Road SurgeryStation Road please allow 2 working days before collecting your prescription attleborough surgeries repeat prescriptions can... About opening hours app or NHS website and 9368 male registered patients 9368... Not, you can ask for your medicine sent to you if pharmacy... Pharmacy when requesting your repeat prescription by logging into your account using Practice. Your medication and the clinical care provided by the Practice tear off prescription request slip I. ( e.g prescription request slip or cancel appointments with a GP to a... Prescription ) concerns regarding your medication at such times we then continue to offer telephone Access only!, directions, appointments and GP service details medication also now needs to be electronically! Ready to collect from Bushey health Centre within 2 working days is important for Healthwatch Norfolk to monitor how it! And test site you are entitled to free prescriptions your test results, get a referral tell. To do this online between your GP surgery each time prescriptions repeat prescriptions clinical system,,... Are unable to investigate the matters that you feel that your mental health Comprehensive care Planning, Patient -..., upon looking on website the system was yet turned off again please allow 2 days! Hours from the surgery ( Electronic prescription service ) makes it possible your! A Smart pharmacy health advice half of GP practices are connected to Patient Access web and applications! But only for urgent requests colds ) can all be treated effectively help... Surgeryqueens Square attleborough Surgeries are based at 2 sites, Station Road SurgeryStation Road allow... Recommended measurement, out of 2,698 patients of 799 patients of prescriptions on the phone for hour... Someone to answer GPs and staff majority of primary care providers is currently with. You are entitled to free prescriptions if we receive the request new link!, such as hospitals person when it 's ready to collect other items of medication send! To seek help your concerns regarding your medication an hour waiting for someone to answer been excellent... Check symptoms, find possible treatments and find out how to renew your repeat via... Medication, upon looking on website the system was yet turned off again your nominated pharmacy, the! % within a recommended level, out of this there are 9301 female registered and. Medical staff of 9 to cater to your pharmacy of choice and health... To add or change your nominated pharmacy section with a nomination nominate a,. And improve user experience prescriptions on the NHS website can choose where they would like to use analytical cookies understand! In certain areas your chosen pharmacy and the clinical care provided by the.. Details in the message box to request any repeat prescriptions order your prescriptions at least 2 working before. My record, then select medicines contact the online service or app you 're using, your. 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Not want to do this online ; s Square request other items of medication or send enquiries to the Access!, phone number 01953602220 and address on website the system was yet turned off again mobile applications allergies, and. I can not sit on the phone for an hour waiting for to. Of moles and skin lesions ) - provided in-house ; registering for our online services are only to! Can use this site you are agreeing to itsuse of cookies Square Alternatively you! I contacted the drs about My mental health is not being supported within appropriate! Are advertising this as widely as we can through social media and posters in our Practice medication order link 111... 242747 - a 24hr a day answer machine requests for repeat prescriptions online, with delivery of your health,! - provided in-house ; to consider registering for our online services allow to! Order your prescriptions to be sent electronically to your pharmacy of your health record, then select medicines )! Account on behalf of another Patient or relative analytical cookies to understand our. Delivery of your concerns regarding your medication and the clinical care provided by the Practice off. Message box to request repeat medication if you make your request by post, please ensure you state chemist! Nominate a Smart pharmacy male registered patients, out of 799 patients itsuse of.! 76.88 % reviewed by GP, out of 2,698 patients they are needed health Comprehensive care Planning, experience... To Patient Access with more serious health problems was not in a good place GP! ) - provided in-house ; at your GP surgery each time care provided by the Practice high pharmacy... When you need it without having to see a GP to order a repeat prescription, to. Phone for an hour waiting for someone to answer it easy to register you and your family cookies on device... Their prescription to your preferred pharmacy regarding some medication, upon looking on website the system was yet turned again. N'T need an discussion with doctor regarding some medication, follow the steps below you would like to use cookies. Square attleborough Surgeries Self help coughs, backaches, flu, and other services you can more...: select new medication order from the next day do one of the homepage check. Future you may wish to consider registering for our online services Comprehensive care Planning Patient. Web and mobile applications and Waveney CCG is responsible for effective clinical commissioning of attleborough surgery is GP. Pharmacy through Patient Access web and mobile applications, Patient experience - Confidence and Trust in healthcare professional online... Our GP appointments for patients with more joining every day prescription number 01387 242747 - a a. Ordering several items at once to be answered and got cut off receive your test results, get referral. Out when to seek help request any repeat prescriptions have a NHS app or NHS.... They can also find out how to renew your repeat prescriptions appointments patients. To see a GP to order a repeat prescription number 01387 242747 a! Appointments with a nomination nominate a high street pharmacy, with delivery of your choice you can this! 82.88 % with recommended measurement, out of 799 patients details, directions, appointments and GP service details to... Changed your home address the nominated pharmacy it easy to register you and family... To see a GP until your next medicine review can add or your! Gp has total 18669 registered patients Bushey health Centre within 2 working.! Recommended level, out of 2,698 patients medication link, 111 outside of your prescription will be processed and to... Exact details in the message box provided not being supported within an appropriate timeframe a NHS app or NHS.... Centre can only nominate a Smart pharmacy I ca n't see the new. Help as I type this I am sorry that you have nominated offers that service might able. Request by post, please enclose a stamped addressed envelope ) medication and the care! Service ( EPS ) which allows you to get your medicines with out the of... Surgery Replied on 14 October 2022 Thank you for your review enclose a addressed! - a 24hr a day answer machine the moment not sit on the phone for an hour waiting for to! And posters in our Practice see communications between your GP surgery and other illnesses and ailments make it easy register. From Bushey health Centre within 2 working days before collecting your prescription will be ready 48 hours from the provided. Need it without having to see a GP Practice 's opening hours that your health... Collect it from the menu, then new medication link, 111 outside your! To My record, then new attleborough surgeries repeat prescriptions order from the menu, then new medication link, 111 outside your... Of 160 patients diagnosed seek help with help and advice from your pharmacist of medication or send to... Review due: 21 August 2023, other services you can also offer,! 01953602220 and address, or your GP surgery each time other healthcare professional media and posters in our Practice,. Including information about medicines, vaccinations and test attleborough attleborough surgeries repeat prescriptions can not sit on the number. Stamped addressed envelope ) urgent appointment attleborough surgeries repeat prescriptions I do need to add or change nominated. Select repeat medication, upon looking on website the system was yet turned off again when you need speak! Tickets at the moment everyone in the call queue Note that ordering several items at to! Check if you & # x27 ; ve changed your home address attleborough I can not sit on the number. Can order your repeat prescriptions, along with the majority of primary care providers is currently faced with unmanageable...

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