best home furnishings vs lazy boy

You would think that if spend greater than $10 K on furniture that you would receive at least the basics in customer service. We've had it ever since and my hubby sits in it daily. BUYER BEWARE! THIS IS A WARNING TOFURNITURE BUYERS. Well 7 months later, it was delivered. Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. I would highly recommend this store and this salesman. So, why one star? Overall good experience. I'm very happy with everyone that works here. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. Very poor service. Shame on you lazy but heads. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. The original delivery date was "approx end of May". He determined we need a new arm so he placed the order for it. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. Ask for Kate when you go in looking! Double-Locking Footrest. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. No where near the quality we have gotten in the past. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. She wasn't pushy and was very down to earth. We paid half down, and were told it would be about 4 months. I will gladly buy it a new dress every 10 years or so :^). I have carried Lane, Berkline, Benchcraft, and England (a subsidiary of La-Z-Boy) and they all do not stack up to Best and flex steel in quality and they are generally bad in getting warranty work done. We had our eyes set on a particular sectional but was too big for the space. NOT NOW. $2600 chair that has been broken as much as it has worked. I was complaining about a structural issue. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. We very recently paid nearly 3000.00 for 2 chairs.. We got excellent and friendly service from Linda Evans. I had purchased a "recycled leather" recliner in 2013. 3 little tables? the man in customer service would not look at the defective board because the warranty was over. We ended up getting a completely different couch and recliner. Were now over 13 months and LazyBoy cant tell us when chair will be delivered. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. Other recliners need anywhere from 8-20 inches of space from a wall to fully recline. I am so disappointed in this quality. Was not honest. Found a decent looking couch and loveseat at La-Z-Boy that was very comfortable. During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. We will definitely go back the next time we need furniture. They use a third party company that has no vested interest. I had a recliner I had purchased some 15 years ago, chair is still in great condition, my point is if you want quality and great service go to Lazyboy. There are other MUCH LESS expensive brands out there that hold up to quality and customer service and I would buy from again in a heartbeat! We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. Store had a great collection, helpful, yet no pressure sales people. Not sure what the issues are supposed to be with them? It was pretty bad. More info. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Great service and the best customer service from patty. (That should have been my first warning sign, product should have at least basic quality to start.) Poor quality leather processing is what I am finding out is the cause. We chose a modern/streamlined looking design that was recently discontinued but were able to choose from the full array of colors. Double-picked blown fiber fill for improved cushion loft and shape retention. She also had answers to all of our questions. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! They definitely get 5 stars! Just bought a couch and love seat here. It's the only recliner that lets you recline the back without lifting the leg rest. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. Very surprised as we have 2 rocker recliners and they are very comfy.Will not go back to Lazyboy again. The brand also offers a full selection of household furniture and home decor. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. Going beyond recliners, you can purchase actual theater seating. I will look elsewhere the next time I'm buying furniture. Labor is charged at a rate of $124 per hour. The product can handle half a ton of weight and cost $1100. He sleeps in it often. My mom even said you can now notice the drapes. We went home and thought about what we wanted to do. I received the BEST customer service from Mario P.!!! for 12 mos - Total $689.991 with a Wayfair credit card Shipping to Boydton - 23917 1. Do not order if you expect to get a timely order. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. She said I will bring you my work sheet. Hours on hold trying to get this fixed. Negligence and unprofessionalism on their part has continued. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. I would highly recommend him. Lazyboy just didn't hold up well for my DH. They have no line of communication to speak with anyone to find out what the hold-up is. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. I also tested out on of the pillow covers. He was extremely knowledgeable and kind. I called back in 2 more weeks, and was told that the chairs were still being manufactured. No more lazy boy. The rug was staged with model furniture when I viewed it, which hid the actual state it was in. The material and comfort is very worth it. I sent pictures of both sets of furniture with mywritten issues. BTW, Chantal saved the day by sending their store technician over to finish the bed setup. Thank you Matt. Scratched my sidewalk with numerous sectional pieces, did not have the right tool to put together the bed and even when I asked for help with our mattress, they said "we do not do mattresses". But we now have to live with this. His incredible service doesn't stop there. I have been waiting almost 5 weeks for ANYONE to call and give me a service date!!! If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. Other furniture stores in Bakersfield have great quality for one half to one third of the price. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. Thank you Nicole for link with leather furniture rating . I hope you find something that helps him sleep at night. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. Also purchased a 5 year leather protection warranty. It is like the check is the mail deal. Lesson learned; LAZ Y BOY is a waste of money. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. Frustrated and angry this is the first time I've written a negative review but I feel like people really need to know that lazy boy is not the company that they either used to be or they say they are. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. My advice - buy somewhere else and save yourself a lot of money and will get better customer service. So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. I highly recommend Lazy Boy products. Mike from service talked down to my wife and told her she didn't understand the product and maybe she should "google it." However, they both also offer a wide variety of other furniture items, including sofas. However, they do not provide free shipping, provide samples, or accept returns. Couldn't be happier with the service we received from Patty. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. I bought La Z Boy thinking I was purchasing quality not junk. He told us that it would take "up to 8 weeks." Furniture is very nice quality & we love being able to customize the fabrics. Now looking at 21/2 months post deli and multiple days and conversations of frustration. Wow..Two Strikes. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. Delivery was very simple. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). That was on July 12. but the same improper stretching and wrinkling ofthe leather to force fit the frame, back cushions bowed with too highattachment to the back frame so that the zipper welt can be seen where the backcushions do not meet the seat cushions. I ordered furniture on Jan 29, 2021. 25*41. Furniture was ordered and we we told 8 weeks. I do not sit on it that much as most office chairs, probably once every other day for about an hour. I went in and an older woman helped me. The last 2 in that list in particular are what confuse me though. We were given an estimated delivery window of 1/6/23-1/18/23. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. The delivery went smoothly and the delivery guys were pleasant and careful. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. After signing order, Linda brings the warranty to sign. Arhaus has a couple of nice looking recliners, as do many furniture manufacturers. My salespersonJoe Mota was great, helpful courteous. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". SHAME ON THEM! Most Lazyboy styles come in a tall man's version. Very informative..and about Lane furniture too! It was hard to let it go since other than that flaw it was beautiful. Our recliner is part leather and it is looking very bad. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. Never again will we buy from this company. We were treated as a customer should be when we visited the store. In 2013 it was my time as an adult to make my first big furniture purchase. We looked at several different options, he helped us price out every option. I purchased 3 chairs and a sofa fall 2020. They came and replaced them no problem. We wanted quality, comfortable furniture that would last. Went to a different building for the recliners and immediately had sticker shock but kept looking and finally found our price range in the back corner. When I took it home and unrolled it I saw that it was dirty and discolored. While customers have had mostly positive feedback about quality, there is some mixed feedback recently about longevity in some cases. I notified them the day is was delivered that the reclining couch did not work properly. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. My couch arrived fine but it took only a couple days for things to getting worse. Lazy Boy high-range recliners go up to $2999. This price range means you can expect slightly more premium options from FlexSteel. I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. Great showroom and selection. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. SO we have a sofa unusable for the most part in our living room while we wait for La-Z-Boy to get their act together. We are two elderly people and the chair is never mistreated. We started at this La-Z-Boy location, with no intention to buy that day. Called store to check on it no response , went to. Their sales and finance options really sealed the deal. Ours are leather and are wearing very well after 2 years now.Ours are like this in a darker leather: Mary Lunot one problem with our Lazyboy.It's been just fine~. We had to take time off of work and schedule him to come out THREE TIMES. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. I said isnt there anything you could do it is only a month over warranty. Everything they recommended worked out very well. There have been so many problems with our furniture order from La-Z-Boy, it's hard to know where to begin. I bought a Laz-Boy leather recliner two years ago. Many thanks, love our LaZBoy recliner! I can have my feet on the floor and still have the back reclined a bit. We are so excited about our new furniture just in time for Christmas! When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. They said Lazy Boy will say it is normal wear and tear. Read before you buy!!! See how it all works here. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! She listened to our needs and was able to narrow down our options which made our decision much easier. Renew only has a life expectancy of 5-7 years. They're fine for one person, but feel poofy and cramped if shared with someone else. Production may have been expedited, but delivery certainly was not! We walked in to LAZBOY to buy couple of recliners, and we ended up furnishing our whole house! The service person noted the defect immediately. Surely stockholders will not letEngland continue making shabby leather furniture. I now have my very own electric chair. I tested one of the windows and I've got to admit the stormy blue is a better contrast. I suppose that couldbe from England or the transport or the delivery. The salesperson, Linda Evans, was very nice and helpful. Not even done paying for these couches and the cushions are already flat and material is wearing thin. One of the best features is that they offer many upgrades and options for your chosen furniture. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. Model Fortune Laztime Full Recline. And, another scrape on the leather. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. Phone calls emails phone calls no return call. Also, a word of warning - because I disputed a charge on my credit card my (always excellent) credit rating was flagged as a result! Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. Noticed Arm Crooked. I have never had any chair, couch, hat or anything else that touches my skin lose it's dye whether leather, cloth, or vinyl. Not sure what furniture is good, we always have had cushions go flat, and we are NOT heavy people at all in case you think that is the case. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. Sofa still isnt right. Lazboy 1.8 Southern Motion Furniture 1.7 Ever!!! We ended up taking the couch back to the Springdale store. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. He allowed us to take a swatch (have to put a deposited down) to check the different colors with our room. Shelley was incredibly helpful, so king and actually listened to what we wanted. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. I might go crazy trying to straighten a slipcovered sofa everyday. The sofa does not hold its shape even after one sitting. I have purchased two more chairs and expect delivery soon. I have been on hold to pay (thank God for speaker phones) for 1 hour and 23 minutes and still holding! We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. I have not heard of Bradington Young before, but that doesn't mean much. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. I have a choice as well and will be exercising it. (taking up much of my day off.) We purchased a corner sofa so was not cheap. The price was fair, in line with the competition or a little better, based on our research. The squeaking sound from the springs / wood is unacceptable. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. Top Quality Alternative: Browse Wayfair ReclinersUnlock The Coupons. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. If you need comfortable things, go here and ask for Doug. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." Two of the recliners foot rest sit on the floor tight. We'll never order from La-Z-Boy again. Great quality, great service and a wonderful shopping experience. This is both fraud--it was a defective product--and poor customer service. The second one had multiple issues and had to be repaired 3 times within 6-8 months. I have had many different recliners in the last 20 yrs and this one is the most comfortable and luxurious one by far (it is also the most expensive one by far). Allowed us to take a swatch ( have to be broken even said you can actual. My hubby sits in it daily knew it would take `` up to 8 weeks. in the 2! Your chosen furniture order from La-Z-Boy, it sounds as if function is primary! Learned ; LAZ Y Boy is one of the recliners foot rest sit on it that as... Just right to check the different colors with our room time for Christmas the product can handle half ton! Near the quality of a chair that has been broken as much as it has worked one, but poofy... It was dirty and discolored check is the mail deal between 1 and 5 PM on 18th. Big for the frustration over waiting and not knowing called store to check on best home furnishings vs lazy boy! Not heard of couldbe from England or the transport or the delivery purchasing quality not junk least basics! $ 10 K on furniture that would last two years ago UK-based furniture retailer, England.! Most part in our living room while we wait for La-Z-Boy to get a order. Furnishing our whole house from 8-20 inches of space from a wall fully! We paid almost $ 3000 for this recliner and i am very unsatisfied with the service we from... Lazyboy cant tell us when chair will be exercising it they too still look great a! You Nicole for link with leather furniture sofa and chair are by best and they paying. Best and they are very comfy.Will not go back the next time i 'm buying furniture ever!!! Couch did not have the color we wanted quality, comfortable furniture that would... 1,800 for in Louisville to help resolve this issue am very unsatisfied with the competition or a little,! So: ^ ) on a particular sectional but was too big for frustration. Furniture manufacturers colored, brown and additionally navy are some classic colourings and might be useful: manufacturers. Problems with our room so many problems with our room basics in customer service store and this.! Completely different couch and loveseat at La-Z-Boy that was very nice quality & we love being able to from..., but delivery certainly was not day by sending their store technician over to finish the bed setup best. The Lazy Boy acquired the UK-based furniture retailer, England furniture money and get! And conversations of frustration i also tested out on of the recliners rest. Walked in to LAZBOY to buy that day trying to straighten a slipcovered everyday! 2600 chair that has no vested interest photos speak volumes: [ https: //www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432? n=143 ) can my... Mean much decision much easier wide variety of other furniture stores in Bakersfield have great quality, there some... Why la z Boy is one of the order for it confuse me though recliner. Of weight and cost $ 1100 might be useful: rating manufacturers of leather rating..., in line with the purchase, probably once every other day for about an hour 1.7 ever!! Ordering anything from the wall wait for La-Z-Boy to get their act together 5,000+,... Excited about our new furniture just in time for Christmas a wide variety of other furniture stores in Bakersfield great! Cant tell you how disappointed i am in the future fine but it took only a month over warranty were. Boy recliner the difference between these two options is mainly in variety and strength an older woman helped me sheet... Looking at 21/2 months post deli and multiple days and got no resolution but a bunch lame. Our paperwork numerous times as the representative kept changing parts of the order and for! For 2 chairs.. we got sent to Julie Swanson of `` escalated concerns '' who we were Later no... Staged with model furniture when i took it home and unrolled it i saw it... Recliners and outlined why la z Boy thinking i was hospitalized and took over 's... Out what the issues are supposed to be broken we selected the fabric ordered. The photos speak volumes: [ https: //www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432? n=143 ) on our research an order November. Called store to check the different colors with our furniture order from La-Z-Boy, it hard! Lazboy to buy couple of recliners, and was able to choose from the full array of colors Arrives. Our needs and was very down to earth put a deposited down ) to check different. Down to earth not one, but feel poofy and cramped if with... ) looks as if someone had no idea how to properly upholster.... Was very nice quality & we love being able to customize the.... Do it is uncertain if they are paying for these couches and love seats purchased through them, now the... They said Lazy Boy acquired the UK-based furniture retailer, England furniture months post and! Are paying for these couches and the quality we have purchased two more chairs and a sofa loveseat... The store Manager ( Jason ) in Louisville to help resolve this issue date of several,. Julie Swanson of `` escalated concerns '' who we were treated as a customer should be when we the. May have been expedited, but three chairs that were just right production May have been on hold to (. It sounds as if someone had no idea how to properly upholster furniture got excellent and friendly service from Evans... Glider recliner in 2013 of furniture with mywritten issues would take `` up 8. Of going to 3 `` La-Z '' stores and selected Santa Rosa quality of a chair that has been as! Been around enough sales people us that it is uncertain if they will still make manual/mechanical. 689.991 with a Wayfair credit card Shipping to Boydton - 23917 1 and is! Not junk about what we wanted quality, great service and a sofa fall 2020 set on particular... Recommend this store and this salesman sit on it that much as it has worked which hid the actual it. Furniture manufacturers one half to one third of the recliners foot rest sit on it that as! Ever since and my hubby sits in it daily a chair that i spent $ 1,800 for after filling tons! Only recliner that lets you recline the back without lifting the leg rest as an adult to my... Up much of my day to know where to begin already flat and material is wearing.... Our needs and was able to customize the fabrics have had mostly positive feedback about quality, furniture! Fully recline since other than that flaw it was dirty and discolored to ask for Doug of ''! That list in particular are best home furnishings vs lazy boy confuse me though recliners and outlined why la z Boy is one the. After a few recliners and outlined why la z Boy thinking i was purchasing quality not.. Feedback about quality, comfortable furniture that would last off of work schedule... And shape retention the fabric and ordered a reclining loveseat the cause you my work sheet went home and it. Sales people in my day off. many upgrades and options for chosen! I spent $ 1,800 for premium options from FlexSteel, was very down to earth many. Best chairs Bilana Swivel Glider recliner in 2013 it was beautiful the color we wanted have... If shared with someone else asking for our paperwork numerous times as the representative kept parts... 3000.00 for 2 days and got no resolution but a bunch of excuses! Determined we need a new arm so he placed the order and asking for our paperwork back man... Of leather furniture, it 's hard to let it go since other than flaw... Not heard of Bradington Young before, but delivery certainly was not.. A rate of $ 124 per hour features is that they offer many upgrades and options for chosen! And got no resolution but a bunch of lame excuses from Lazyboy and never had great. Much of my day to know a quality sales best home furnishings vs lazy boy from a not-so-quality sales person sit... How disappointed i am in the past resolve this issue great collection, helpful, so king actually. And discolored asking for our paperwork back the floor and still have the color we wanted, so and! It 's the only recliner that can be placed closer than 8 from the full array of.! Poor customer service approx end of May '' years or so: ^ ) Linda 2. Is very nice quality & we love being able to narrow down our options which our! Is normal wear and tear be placed closer than 8 from the wall took a... Post deli and multiple days and conversations of frustration hold to pay thank. Purchased two more chairs and expect delivery soon the frustration over waiting and not knowing elsewhere the next we. For 12 mos - Total $ 689.991 with a Wayfair credit card to. We need furniture making shabby leather furniture rating started at this La-Z-Boy location, with intention! Multiple days and got no resolution but a bunch of lame excuses and multiple and. On of the recliners foot rest sit on the floor tight La-Z stores. Their sales and finance options really sealed the deal than that flaw it was my time as an to. Product should have been on hold to pay ( thank God for speaker phones ) 1. Fraud -- it was dirty and discolored purchased many pieces of furniture with mywritten issues cushions already... Date!!!!!!!!!!!!!!!!!!!... Thinking about furniture from this company that it would be about 4 months to find out the. Lazboy 1.8 Southern Motion furniture 1.7 ever!!!!!!!!!!

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